It occurred to me this morning that for the benefit of my overseas buyers I should really explain my overseas shipping charges. Let’s first establish that I’ve been told they’re some of the most reasonable overseas shipping charges offered! I hope so anyway.
My ‘calculator’ for overseas shipping isn’t sophisticated enough to calculate individual product weights for overseas shipments while allowing some items to ship free, some discounted and take in all the different shipping classification possibilities. So to simplify things, I assigned a shipping charge ‘per item’ to display overseas shipping charges for said item. This causes a problem when you order multiple items as the charges are frequently too high.
A perfect example arose this morning when a valued customer in the UK ordered 5 items for the Edge Pro Sharpener. None of the items were particularly heavy and in fact a couple of them were quite light in weight. The total shipping charge by individual item, came up to $40+ which was WAY out of line. The actual charge totaled $13.85 (which I discounted ).
Had John simply placed the order and paid for the full overseas shipping charges on the invoice, he knew from past experience I would automatically refund the overcharge. In this case he gave me a list of the items he wanted to purchase and asked for the ‘actual’ overseas shipping charges he’d billed for and I went ahead and filled out the order for him with the right charges.
So for any of you living overseas that haven’t ordered from me, rest assured the shipping charges on multiple items may be adjusted and refunded. On multiple item orders for overseas shipments, don’t hesitate to ask if you have any questions.