Tag Archives: shipping

Delayed Shipping and a Gun Show Coming Up

There were a couple more notes I meant to add to yesterdays update regarding delayed shipping and the upcoming Fergus Falls, MN Gun Show.

I’m going to be out most of next week so there will be a brief suspension of shipping.  First, i’m going to spend a few days in the northwoods enjoying the fall colors and just kicking back.  It’s not often I get to go up in October and am really looking forward to it.  Summers are special in that part of the world and Fall can be gorgeous.

As soon as I return, I start packing things for the Gun Show in Fergus Falls the weekend of 10/21 thru 10/22.   THE SHOW IS 10/14 THRU 10/15!! There will be one day to unpack from camping and get things sorted out for the show.  The show is at the National Guard Armory and I’ll have 4 tables of necessities you can’t live without.  Randy, Muskrat, Jim and all the rest of you I hope you can drop by.

It was a quiet week for new knife arrivals with GEC shut down for the week.  They’ll be back to work next week and I anticipate they’ll be working on the Churchills with a few knives going out next week.

The main addition to the store this past week were the Hess fixed blades.  Don and Andy Hess are getting busier then ever and extended delays between placing and receiving orders is becoming the norm.  Its a great line at a terrific price and more people that spend time in the outdoors are finding out about them every day.

I finished cutting the wood slabs for the Trestle Pine Gunflint just over a week ago.  That was shipped and should be just waiting to be applied to the knives.  With any luck we should see the finished knives in the near future.   The new curly maple is great looking and i can’t wait to see it on the knives.  Another wood that was a shocker to me is the Hawaiian Mango.  Wait till you see it!

Pre-Order Payments & Overseas Shipping Info

As the 47 Vipers have been coming in I’ve been sending out updated invoices with emails that your Pre-Order knives are in stock.  You’re also going to get a PayPal invoice for the balance due.  A few folks have been particularly slow making payment and are past the 72 hour drop dead payment due date.  This has happened before and was the reason I put the $10 deposit on reservations.  So, with no further ado I give fair warning, my finger is on the ‘place order now’ button for a box of Partagas Robusto’s.  Thank you!!

After I passed on the news about increased overseas shipping costs, a friend from Australia brought to my attention a couple of things I didn’t mention.   Sometimes you make the mistake of assuming everyone has the same information.  Let me explain.

Each item in the storefront has a ‘cost’ assigned for shipping charges.  What’s not explained is that we pro-rate shipping for multiple item orders.  When you overseas customers put several items in your cart, you may get cold chills to see that the postage charges for 2 or 3 smaller knives can come to $30+.   MOST of you go ahead and pay the full invoice and I calculate the actual shipping cost and refund the difference.  I’ll always refund any overcharges.

The second point is with the increased rates, the Post Office has generated what I call slot charges.  In other words, a 1 to 8 oz package ships for a fixed rate and a 9 to 14 oz package ships for another fixed rate.  Sometimes you can get two smaller knives in a package and slide under the 8 oz limit.  In the event you’re ordering a larger, heavier item, you can add another item or two to the invoice without moving into the next price slot.

Anytime I can save you some money on shipping, I’ll be glad to do what I can.  If you ever have any questions about combining shipments or total costs, don’t hesitate to drop me an email.

Shipping Delay This Week

Just a quick heads up that there’s going to be a bit of a shipping delay this week.   I’ll try to get everything out tomorrow (Tues) AM, but it’ll be Friday before I start shipping again.  I’m making a quick wood buying trip and I’ll fill you in on the details when I get back.

Otherwise, in a separate post I’m kicking off the Wounded Warrior Project auction.  This is a special knife and I really hope it generates some interest to raise some money for the WWP.

Customs is delaying overseas shipments

Just a heads up to my overseas customers regarding delivery times.  Whether it has anything to do with some of the terrorist activity or just a general slowdown in processing, I’ve seen some incredibly slow deliveries overseas.

In the last 10 days I had two customers in Germany have orders shipped on December 12 and December 19 that hadn’t received their orders as of 1/14/15.  Here’s an example of the most recent one that did arrive today.

Delivered GERMANY January 15, 2015 2:58 pm
Customs clearance processing complete GERMANY January 14, 2015 8:05 am
Customs Clearance GERMANY December 20, 2014 1:13 pm
Processed Through Sort Facility GERMANY December 20, 2014 1:13 pm
Departed Frankfurt, GERMANY December 18, 2014 7:36 am
Departed Cologne, GERMANY December 18, 2014 12:31 am
Departed Cologne, GERMANY December 17, 2014 11:36 pm
Departed Paris, FRANCE December 17, 2014 10:25 pm
Departed Paris, FRANCE December 17, 2014 8:56 pm
Departed Philadelphia, UNITED STATES December 17, 2014 7:50 am
Arrived Chicago, UNITED STATES December 16, 2014 11:09 am
Processed Through Sort Facility ISC CHICAGO IL (USPS) December 16, 2014 3:28 am
Arrived at USPS Facility CHICAGO, IL 60666 December 16, 2014 12:11 am
Arrived at Sort Facility ISC CHICAGO IL (USPS) December 16, 2014 12:11 am
Pre-Shipment Info Sent to USPS December 13, 2014

They can get the package half way around the world in 3 days only to have it sit a few miles from it’s ultimate destination for nearly a month.  And I’m not just picking on Germany as I’ve had this happen in numerous destinations.  These two stand out since both shipped about the same date.  So many times a customer will ask how long it takes to get a shipment.  My stock reply is most overseas shipments run 7-10 days depending on the destination.  That being said, I’ve have deliveries run as long as 8 weeks.

It gets really frustrating on both sides of the equation as the customer is mad their order hasn’t arrived and of course it falls back on the merchant.  The Post Offices and Customs typically get a pass.  Thank god they’ve improved the overseas tracking.    In the past, once an overseas shipment hit the sorting facility in Chicago the tracking info used to just disappear like it hit a black hole.  For the past few months it’s improved immensely.

Anyway, regardless where in the world you might be, understand the merchant doesn’t have any control of your package once it slips in the slot at the local post office.  All I can say is I hope these types of delays don’t get anymore frequent then they already are.

Overseas Shipping Charges Explained..

It occurred to me this morning that for the benefit of my overseas buyers I should really explain my overseas shipping charges.  Let’s first establish that I’ve been told they’re some of the most reasonable overseas shipping charges offered!  I hope so anyway.

My ‘calculator’ for overseas shipping isn’t sophisticated enough to calculate individual product weights for overseas shipments while allowing some items to ship free, some discounted and take in all the different shipping classification possibilities.  So to simplify things, I assigned a shipping charge ‘per item’ to display overseas shipping charges for said item.  This causes a problem when you order multiple items as the charges are frequently too high.

A perfect example arose this morning when a valued customer in the UK ordered 5 items for the Edge Pro Sharpener.  None of the items were particularly heavy and in fact a couple of them were quite light in weight.  The total shipping charge by individual item, came up to $40+ which was WAY out of line.  The actual charge totaled $13.85 (which I discounted ).

Had John simply placed the order and paid for the full overseas shipping charges on the invoice, he knew from past experience I would automatically refund the overcharge.  In this case he gave me a list of the items he wanted to purchase and asked for the ‘actual’ overseas shipping charges he’d billed for and I went ahead and filled out the order for him with the right charges.

So for any of you living  overseas that haven’t ordered from me, rest assured the shipping charges on multiple items may be adjusted and refunded.  On multiple item orders for overseas shipments, don’t hesitate to ask if you have any questions.

 

Shipping included?

I never give it a lot of thought, but every now and then someone will email or call and ask what the shipping charges are on an item in the store.  It’s pretty easy to click the Shipping button on a listing and it’ll usually show $0 for US shipments and a subsidized rate for Canada and Overseas.  With a few exceptions for some of the heavier items, shipping is included in the cost for most domestic shipments.  Virtually all of my overseas shipments are at a discounted rate.

I don’t always list the items with a “Free Shipping” lead in, but probably should.   Sometimes folks don’t realize the price is delivered with the shipping included.  Recently I did some checking around and found out that I may have a higher sale price then some of the competition, but when you factor in the shipping and delivery time, not so much.

Something else I don’t really advertise, I ship a minimum of 2 and up to 3 times a day.  Not a week, a day.  As a result, items ordered on Saturday morning are usually delivered in a large part of the country Monday or Tuesday.   Nothing more irritating to me then placing an order knowing it won’t even ship for a couple days.

But the question is, do you prefer to see a lower price anticipating shipping charges?  Or do you prefer seeing the delivered price right up front?  I know there’s also a lot of discounting that goes on, but it comes at a cost.  Would you prefer immediate shipping or a reduction in price and shipping a couple times a week?