A few years ago I stopped offering a formal pre-order process as it was the source of a number of problems and resulted in more then a few irritated customers. There were problems with a manufacturer not always delivering what had been ordered, some of the stag in an order was rejected due to quality issues, etc. Most irritating were customers pre-ordering with multiple distributors and cancelling all but one of their orders after they were notified the knives were in stock.
In the last year it seems the pre-order or pre-booking has gotten to be the trend on new releases, so I’ve decided to try something new in the store and have added a Pre-Order or Pre-Booking category.
Here’s how it’ll work. If you go to the Pre-Booking category, there will be a listing of the different knives you can pre-order. Place a pre-order just like a normal order and when you ‘check out’ you’ll be charged $10 which will be credited toward the purchase price when the knives come in. That puts a hold on the knife for you.
Understand, the $10 deposit is non-refundable with a couple of rare exceptions as follows:
- The manufacturer significantly changes the specs on the knife. i.e, they change a bone handle to an acrylic or cancel production of a handle option.
- The manufacturer shorts me on the quantity ordered OR I return knives due to quality issues.
- You die, I die or the world ends.
I’ll contact you as soon as the knives are in stock and invoice you for the balance due. You’ll have 72 hours to pay the invoice or the knife goes back into inventory and I’ll use your 10 bucks to buy a good cigar, thank you very much!
I’ve tried to set this up to insure that there are adequate quantities available to cover any pre-orders. If the storefront allows you to add an item to your cart, you can assume the knife will be available, BUT…… understand, there are circumstances beyond my control. Should there be an issue with shortages, I’ll contact anyone affected as soon as possible.
I won’t list every new release as a lot of them are made in adequate quantities to cover most orders. In some cases, it’s even been possible to go back and reorder.
We’ll see how this works out for everyone. I wish I could quote prices on the GEC’s when you pre-book but GEC doesn’t tell us the price until the knives hit the doorstep. Anyone has any comments, complaints or suggestions, feel free to speak up!