I have to share the story of an incredible customer that made my day. He’s the kind of individual that makes the knife business ‘fun’.
After my on going whining this week about the situation surrounding the shortage of Whalers and subsequent rationing, I got a generous offer from a customer. Understand, I was just venting my frustration and not necessarily soliciting sympathy. (Well maybe a little) I didn’t ask permission to use his full name but if he wants to respond to this post I’ll gladly give him full name recognition. For now, I’ll use his first name, Jeff.
I received an email from Jeff telling me had ordered Whalers from several distributors in the hopes of getting ‘a’ knife. Jeff ended up with two spare whalers and offered them to me in an effort to help more people get a shot at owning a Whaler. He didn’t ‘offer’ the knives to me at an inflated price or ask for any special consideration, in fact, he didn’t even bring up reimbursement for shipping!
Over the years I’ve done a fair amount of business with Jeff and always respected him as a great guy to do business with. If there was a problem with an order he was always understanding and willing to work out any problems. He was never demanding about handle material, fit and finish, etc. This offer pushes him over the top as a great guy. Jeff, many thanks. You’re a credit to the knife collector world.
Now, how I do put these back into circulation? My first thought is to put them out at a markup over issue price and send the ‘profit’ to Jeff. That only seems fair. I thought about some sort of raffle but that’s a pain. For now, I think I’ll chew on it for a few days and figure something out.
Another bit of good news regarding the Whalers. I just found out this morning that I have a few Muscle Bone EDC knives coming. Not sure what the issues are with them, but typically it’s nothing too serious.
Next up should be the 15 Boys Knives. I’ve got a pile of early orders in place for these and don’t anticipate any shortage issues with them. My understanding is that production numbers on these is ….substantial. It’s just amazing the demand for that pattern.
At any rate, considering how the week started out, it’s great to finish it on a positive note!!